Tel: 07891 080 692info@squeakandbubbles.co.uk
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General questions

In case you missed something, here's some general questions you might have!

Find more FAQs below for our different services:

Domestic carpet cleaning

Moving in and move out cleaning services

Commercial carpet cleaning

Office upholstery cleaning

Safety flooring cleaning

Contact Us

We are fully trained and professional carpet cleaners, certified by Clean Smart.
Since 2008, we now proudly have over 15 years of experience and knowledge gained from cleaning both domestic and commercial carpets, upholstery, and safety flooring.
We also trained with a specialist deep cleaning company and over the years have worked with local landlords and agents to learn how to professionally and effectively carry out deep pre/end of tenancy cleans to a high standard.

Squeak and Bubbles is fully insured with up to £5million public liability. This insurance also includes “items being worked on” which many companies don’t bother to cover for.
Imagine paying a carpet cleaner £100 to clean all the carpets in your home but then having to fork out £1000's to replace carpets they’ve damaged, because their insurance will not cover it!

We take health and safety seriously - From our own health and safety policy, to providing site-specific RAMS, including PPE and safety warning signs and measures when required. We don't start any domestic or commercial works until we have carried out a risk assessment. Our equipment is PAT tested annually and regularly maintained.

Each member of the Squeak and Bubbles team has been checked by the Disclosure and Barring Service (DBS) and holds a certificate (updated regularly) to assure you that they do not have a criminal record, and are safe to work around children, vulnerable people, adults and children in care homes, schools, safehouses, and more. We enjoy working for all in the community. We are friendly, respectful, and adaptable too!

Cash or BACS on the same day our services are completed for our domestic customers. We also have a card reader for credit card payments. Please let us know if you wish to use this service. We always provide you with a receipt.
Commercial services are invoiced and we expect payment within 14 days, unless otherwise agreed in writing.
Please see our payment page for our terms and conditions for both domestic and commercial cleaning services.

Squeak and Bubbles requires a designated parking space for the duration of a clean.
Normally, most of our customers have a designated parking space or provide a visitor permit badge for the day. If this is not possible, there may be an additional charge.
It is important for us to be able to park as close to the property/building as possible so we can carry our materials and machinery. The sooner we are notified of the need for us to arrange parking, the more time we have to locate and pre-book a bay/space with Leeds City Council for example.
We reserve the right to cancel works if parking facilities have not been pre-arranged before we arrive. We will also not park on privately owned land or car park unless we have explicit permission to park within a designated space.

Domestic carpet cleaning questions

We know you just want your carpets deep cleaned and smelling fresh, but we have a few frequently asked questions for you to familiarize yourself with.

We also want to be sure our carpet cleaning will run smoothly on the day!

Contact Us

We require a continual supply of electric to clean your property. This must be in place before we arrive on site to clean. This is non-negotiable. If you think this will not be possible, please let us know when we are first quoting the works and we can work from there.
We do carry a supply of water onboard our vehicle, but in the event your property is for example in a high rise flat, or office in the centre of town, water would be required on site. We generally ask you for this information when quoting, but let us know if you think this could be a problem!

Squeak and Bubbles requires a designated parking space for the duration of a clean.
Normally, most of our customers have a designated parking space or provide a visitor permit badge for the day. If this is not possible, there may be an additional charge.
It is important for us to be able to park as close to the property/building as possible so we can carry our materials and machinery. The sooner we are notified of the need for us to arrange parking, the more time we have to locate and pre-book a bay/space with Leeds City Council for example.
We reserve the right to cancel works if parking facilities have not been pre-arranged before we arrive. We will also not park on privately owned land or car park unless we have explicit permission to park within a designated space.

It all depends on if the fibres are permanently stained, and how much liquid has soaked through to the backing as to whether a stain can be removed fully. And we don’t know this until we have made an attempt. Therefore unfortunately we cannot guarantee stain removal – no professionally trained carpet cleaner should guarantee stain removal.
What we can guarantee that all the dirt will be taken out of your carpets, and we love to show you the dirty water at the end!
Squeak and Bubbles always talks through expected results with you before starting any works.
The hot water extraction method is the best method for removing stains, ground in dirt, and odours. Even tough to remove stains like chocolate, mud or remains of pet deposits can be removed. We always give you advice and expected results before any work is started. If you have inherited your carpets when you moved in, we do not know what lies in your carpets, such as stains which have been treated with stain removers (eg: Vanish) in the past, that may re-appear during our cleaning process, which is out of our control and therefore we are not responsible if this occurs.
When a customer accidentally spills liquid, the liquid not only sits on top of the carpet fibres and can permanently stain them but, if the customer cannot blot and absorb as much liquid up as possible and as quickly as they can, the liquid sinks down the fibres and into the backing material of the carpet, and can also sink deeper into the underlay or the floor underneath. The liquid then has nowhere to go and sits there until it dries out or goes mouldy – what a thought!
Admit it, spills are inevitable, we all do it even if we have the best of intentions. A customer can’t put the onus on a carpet cleaner to remove a stain they caused, when the carpet cleaner explains fully why they cannot guarantee to remove it.
After we attempt stain removal using the professionally advised methods, and while the carpet is then drying, the stain can ‘wick back’ meaning it starts to lift up from the backing and up the fibres to the surface again.
It all depends on if the fibres are permanently stained, and how much liquid has soaked through, as to whether a stain can be removed fully. And we don’t know this until we have made an attempt. Therefore unfortunately, as already stated, we cannot guarantee stain removal – no professionally trained carpet cleaner should guarantee stain removal.

We recommend giving your carpets a thorough vacuum. The better the vacuum, the deeper the clean. If the property is empty and you cannot do this, please let us know before the day, and we can cater for this.
It is helpful to remove as much as possible off the floors we will be cleaning. We want to be able to reach as much of your carpets as we can for the best clean!
We do not move large items of furniture for health and safety and insurance reasons. Items such as dressers full of your precious crockery, full wardrobes and chest of drawers, and big beds without wheels, especially if they are wooden, will be cleaned around and underneath where possible.
We can move small items of furniture and items and clean underneath.
Sofas will be moved when possible and safe to do so for both ourselves, and your carpet. If you do want the sofas moving, don’t forget to check for debris underneath. You’d be surprised what we find under sofas and beds!
As always, we talk through and advise you before starting any works.

Your carpets are cleaned right down to the bottom of the fibres (not the backing) but because most of the water is then quickly extracted, your carpets are left around 80% dry.
Carpets take between 1-4 hours to dry depending on ventilation, the weather, and if the fibres are synthetic or natural (for example wool holds on to moisture therefore taking longer to dry).
We recommend, in most cases if possible, trying not to allow use for up to 6 hours if possible to ensure the carpets are thoroughly dry, and then you can replace furniture and use as normal once again. If carpets are used heavily before dry, they will become dirty again much more quickly.

Squeak and Bubbles always explain expected results before beginning any carpet clean. If your carpeting is 100% wool, or wool mixed with man made fibres (usually called 80/20), it may smell during and after our cleaning process until it is completely dry. This is normal and will disappear usually in a couple of days. Keep rooms as aired as possible and DO NOT be tempted to put any powders, perfumes, or chemicals on top of your carpet, for example 'Shake n Vac'.
If you inherit your carpets when you move in, we do not know what lies in your carpets, for example cat urine (from the previous tenants), which could smell as we begin the cleaning process. This is out of our control and therefore we are not responsible if this occurs. This also includes stains treated with stain removers (eg: Vanish) in the past, that may re-appear during our cleaning process.

Cash or BACS on the same day our services are completed for our domestic customers. We also have a card reader for credit card payments. Please let us know if you wish to use this service. We always provide you with a receipt.
Commercial services are invoiced and we expect payment within 14 days, unless otherwise agreed in writing.
Please see our payment page for our terms and conditions for both domestic and commercial cleaning services.

Squeak and Bubbles are licensed to treat all textile insect pests such as fleas and moths. We offer flea/insect treatment, but this is an extra cost, and you must inform us before-hand if you require this. It may be we have to carry out a treatment at the property in the days before carrying out a deep clean. However using our training and experience we always carry out a full survey before starting any extra treatments.

Pre-cleaning and end of tenancy cleaning questions

We know you just want your home clean and sparkling, but we have a few frequently asked questions for you to familiarize yourself with.

We also want to be sure we are the right cleaning company for you, and that the clean will run smoothly on the day!

Contact Us

YES. This is non-negotiable. We require running hot water from the taps, and a continual supply of electric to clean your property. This must be in place before 8am, when we arrive at your home to clean.

Squeak and Bubbles requires a designated parking space for the duration of a clean.
Normally, most of our customers have a designated parking space or provide a visitor permit badge for the day. If this is not possible, there may be an additional charge.
It is important for us to be able to park as close to the property/building as possible so we can carry our materials and machinery. The sooner we are notified of the need for us to arrange parking, the more time we have to locate and pre-book a bay/space with Leeds City Council for example.
We reserve the right to cancel works if parking facilities have not been pre-arranged before we arrive. We will also not park on privately owned land or car park unless we have explicit permission to park within a designated space.

No. For our cleans to be passed by your agent, and for our guarantee to remain valid, you must have fully vacated with no personal belongings left inside the property. For pre-tenancy cleaning, we still prefer the property to be as empty as possible for you to receive the through deep cleaning service we provide. If you have questions in relation to this, please inform us as soon as possible during the quotation process so we can advise as best we can.

Yes, we will clean your oven. Also the hob, and the extractor including cleanable filters.

Yes we clean the fridge freezer. Fridge freezers must be switched off, defrosted, and free from ice water at least 24hrs before our arrival, so the inside can be thoroughly cleaned and aired. If it is not free from ice, we will only clean the outside.

We do not wash down full walls or ceilings. Food spills and similar will be wiped down where possible, unless there's a risk of damage to paintwork or wallpaper. Mould on walls or ceilings can be very hard to remove and can damage plaster, paintwork and wallpaper. We will inform you on the day if we can make an attempt to remove any, if at all. It will often re-appear pretty quickly, especially if it’s caused by a structural problem which the landlord will need to be made aware of.

While we endeavour to remove mould from kitchen, bath and sink sealant, and tile grout, sometimes full removal will not be achievable as mould can eat into the sealant or grouting. We do our best to remove as much mould as possible and as safely as possible within the time we are at your property.

Depending on the condition and size of your home, a deep clean can take one or two full days to complete. We like to arrive at 8am. Sometimes a full day can be 12 hours.. We are thorough!

We supply and use all our own cleaning materials and machinery. You don’t need to worry about a thing. Our pre/end of tenancy cleaners in Leeds are fully equipped!

All kitchen crockery, glassware, cookware, plates, mugs and similar will not be cleaned. If the kitchen cupboards are full, we will only clean the cupboard fronts.

We do not generally provide this service. However, if you require furniture or rubbish to be removed from a property before a deep clean, and would like us to quote for this as well as a deep clean, please let us know and we can quote separately to factor in the costs of extra men, skip hire, and extra time to do this.

For full a property deep clean, we automatically clean all the carpets (if there are any carpets) as an added bonus. Be assured you receive exactly the same high quality carpet cleaning service as those who pay us specifically for carpet cleaning!

It all depends on if the fibres are permanently stained, and how much liquid has soaked through, as to whether a stain can be removed fully. And we don’t know this until we have made an attempt. Therefore unfortunately, as already stated, we cannot guarantee stain removal – no professionally trained carpet cleaner should guarantee stain removal.

Squeak and Bubbles are licensed to treat all textile insect pests such as fleas and moths. We offer flea/insect treatment, but this is an extra cost, and you must inform us before-hand if you require this. It may be we have to carry out a treatment at the property in the days before carrying out a deep clean. However using our training and experience we always carry out a full survey before starting any extra treatments.

Cash or BACS on the same day our services are completed. To be agreed when booking. Please see our payment page for more details and terms and conditions.

In short, no. We just need access to the property. We can either meet someone at the property when we arrive, or another option is to arrange key collection from yourself locally or an agency. Sometimes customers post us the keys. After the clean we can post the key thru the letterbox or return the keys elsewhere locally. We do prefer to meet you after the clean on the same day, so we can be sure you are satisfied with our work. Please see our payment page for how to pay us, and terms and conditions.

Squeak and Bubbles do not offer a 'light' cleaning service or regular cleaning services. We only specialise in full deep cleans when vacating your property, or before moving into a property.

Commercial carpet cleaning questions

We know you just want to get your office carpets cleaned, but we have a few frequently asked questions for you to familiarize yourself with.

We also want to be sure we are the right cleaning company for you, and that the clean will run smoothly on the day!

Contact Us

We require a continual supply of electric to clean your property. This must be in place before we arrive on site to clean. This is non-negotiable. If you think this will not be possible, please let us know when we are first quoting the works and we can work from there.
We do carry a supply of water onboard our vehicle, but in the event your property is for example in a high rise flat, or office in the centre of town, water would be required on site. We generally ask you for this information when quoting, but let us know if you think this could be a problem!

Squeak and Bubbles requires a designated parking space for the duration of a clean.
Normally, most of our customers have a designated parking space or provide a visitor permit badge for the day. If this is not possible, there may be an additional charge.
It is important for us to be able to park as close to the property/building as possible so we can carry our materials and machinery. The sooner we are notified of the need for us to arrange parking, the more time we have to locate and pre-book a bay/space with Leeds City Council for example.
We reserve the right to cancel works if parking facilities have not been pre-arranged before we arrive. We will also not park on privately owned land or car park unless we have explicit permission to park within a designated space.

It all depends on if the fibres are permanently stained, and how much liquid has soaked through to the backing as to whether a stain can be removed fully. And we don’t know this until we have made an attempt. Therefore unfortunately we cannot guarantee stain removal – no professionally trained carpet cleaner should guarantee stain removal.
What we can guarantee that all the dirt will be taken out of your carpets, and we love to show you the dirty water at the end!
We always give you advice and expected results before any work is started. If you have inherited your carpets when you moved in to your office/property, we do not know what lies in your carpets, such as stains which have been treated with stain removers (eg: Vanish) in the past, that may re-appear during our cleaning process, which is out of our control and therefore we are not responsible if this occurs.
When a client accidentally spills liquid, the liquid not only sits on top of the carpet fibres and can permanently stain them but, if they cannot blot and absorb as much liquid up as possible and as quickly as they can, the liquid sinks down the fibres and into the backing material of the carpet, and can also sink deeper on to the floor underneath. The liquid then has nowhere to go and sits there until it dries out or goes mouldy – what a thought!
Admit it, spills are inevitable, we all do it even if we have the best of intentions. A customer can’t put the onus on a carpet cleaner to remove a stain they caused, when the carpet cleaner explains fully why they cannot guarantee to remove it.
After we attempt stain removal using the professionally advised methods, and while the carpet is then drying, the stain can ‘wick back’ meaning it starts to lift up from the backing and up the fibres to the surface again.
It all depends on if the fibres are permanently stained, and how much liquid has soaked through, as to whether a stain can be removed fully. And we don’t know this until we have made an attempt. Therefore unfortunately, as already stated, we cannot guarantee stain removal – no professionally trained carpet cleaner should guarantee stain removal.

If possible, remove as many items from the floor as possible. We want to be able to reach as much of your carpeting as we can for the best clean!
Remove any absorbent items from the floor such as piles of printer paper, cardboard boxes etc. You’d be surprised what employees leave on the floor under their desk!
We do not move large items of furniture for health and safety reasons. Items such as filing cabinets and desks with computer equipment will be cleaned around and underneath where possible.
We will always advise when quoting and before starting any works on site.

Carpets take between 1-4 hours to dry depending on ventilation, the weather, and if the fibres are synthetic or natural (for example wool holds on to moisture therefore taking longer to dry).
We recommend, in most cases, trying not to allow use for up to 6 hours if possible to ensure the carpets are thoroughly dry, and then you can replace furniture and use as normal once again. If carpets are used heavily before dry, they will become dirty again much more quickly.

Employees complaining of feeling like they’re being bitten at work on their legs, or getting electric shocks? This is most likely to be static on your office carpets! We can apply an anti-static treatment to your office carpets.
Our treatment prevents the build-up of static electricity on carpets and fabrics, and it has been formulated to help prevent re-soiling on carpets. The treatment leaves a non-sticky coating which conducts the electrical charge away from the carpet or fibre surface.

Squeak and Bubbles are licensed to treat all textile insect pests such as fleas and moths. We offer flea/insect treatment, but this is an extra cost, and you must inform us before-hand if you require this. It may be we have to carry out a treatment at the property in the days before carrying out a deep clean. However using our training and experience we always carry out a full survey before starting any extra treatments.

Office upholstery cleaning questions

We know you just want your office upholstery cleaned, but we have a few frequently asked questions for you to familiarize yourself with.

We also want to be sure we are the right cleaning company for you, and that the clean will run smoothly on the day!

Contact Us

We require a continual supply of electric to clean your property. This must be in place before we arrive on site to clean. This is non-negotiable. If you think this will not be possible, please let us know when we are first quoting the works and we can work from there.
We do carry a supply of water onboard our vehicle, but in the event your property is for example in a high rise flat, or office in the centre of town, water would be required on site. We generally ask you for this information when quoting, but let us know if you think this could be a problem!

Squeak and Bubbles requires a designated parking space for the duration of a clean.
Normally, most of our customers have a designated parking space or provide a visitor permit badge for the day. If this is not possible, there may be an additional charge.
It is important for us to be able to park as close to the property/building as possible so we can carry our materials and machinery. The sooner we are notified of the need for us to arrange parking, the more time we have to locate and pre-book a bay/space with Leeds City Council for example.
We reserve the right to cancel works if parking facilities have not been pre-arranged before we arrive. We will also not park on privately owned land or car park unless we have explicit permission to park within a designated space.

It all depends on if the fibres are permanently stained, and how much liquid has soaked through to the backing as to whether a stain can be removed fully. And we don’t know this until we have made an attempt. Therefore unfortunately we cannot guarantee stain removal – no professionally trained upholstery cleaner should guarantee stain removal.
What we can guarantee that all the dirt will be taken out, and we love to show you the dirty water we've extracted at the end!
We always give you advice and expected results before any work is started. If you have inherited your upholstery when you moved in to your office/property, we do not know what lies in your furniture, such as stains which have been treated with stain removers (eg: Vanish) in the past, that may re-appear during our cleaning process, which is out of our control and therefore we are not responsible if this occurs.
When a client accidentally spills liquid, the liquid not only sits on top of the fibres and can permanently stain them but, if they cannot blot and absorb as much liquid up as possible and as quickly as they can, the liquid sinks down the fibres and into the backing material/filling of the furniture. The liquid then has nowhere to go and sits inside until it dries out or goes mouldy – what a thought!
Admit it, spills are inevitable, we all do it even if we have the best of intentions. A customer can’t put the onus on an upholstery cleaner to remove a stain they caused, when they've explained fully why they cannot guarantee to remove it.
After we attempt stain removal using the professionally advised methods, and while the furniture is then drying, the stain can ‘wick back’ meaning it starts to lift up from the backing/filling, through the fibres to the surface again.
It all depends on if the fibres are permanently stained, and how much liquid has soaked through, as to whether a stain can be removed fully. And we don’t know this until we have made an attempt. Therefore unfortunately, as already stated, we cannot guarantee stain removal – no professionally trained cleaner should guarantee stain removal.

If possible, gather the office furniture and upholstery together in one area, where we can safely get around and clean them for you.
We do not move large items of furniture for health and safety reasons. We will clean as much of the upholstery on these heavy items as we can safely access/reach.
We will always advise when quoting and before starting any works on site.

Upholstery takes between 1-6 hours to dry depending on ventilation, the weather, and if the fibres are synthetic or natural (for example wool holds on to moisture therefore taking longer to dry).
We recommend, in most cases, trying not to allow use for at least 6 hours if possible to ensure the furniture is thoroughly dry. If the furniture was to be used before dry, they will become dirty again much more quickly, plus you'd end up with a soggy bottom!

Employees complaining of feeling like they’re being bitten at work, or getting electric shocks? This is most likely to be static on your office furniture! We can apply an anti-static treatment to your office carpets.
Our treatment prevents the build-up of static electricity on carpets and fabrics, and it has been formulated to help prevent re-soiling. The treatment leaves a non-sticky coating which conducts the electrical charge away from the fibre surface.

Squeak and Bubbles are licensed to treat all textile insect pests such as fleas and moths. We offer flea/insect treatment, but this is an extra cost, and you must inform us before-hand if you require this. It may be we have to carry out a treatment at the property in the days before carrying out a deep clean. However using our training and experience we always carry out a full survey before starting any extra treatments.

Safety floor cleaning questions

We know you just want your safety flooring all clean and sparkling, but we have a few frequently asked questions for you to familiarize yourself with.

We also want to be sure we are the right cleaning company for you, and that the clean will run smoothly on the day!

Contact Us

We require a continual supply of electric from various power points to clean your property. This must be in place before we arrive on site to clean. This is non-negotiable. If you think this will not be possible, please let us know when we are first quoting the works and we can work from there.
We do carry a supply of water onboard our vehicle, but in the event your property is for example in a high rise flat, or office in the centre of town, water would be required on site. We generally ask you for this information when quoting, but let us know if you think this could be a problem!

Squeak and Bubbles requires a designated parking space for the duration of a clean.
Normally, most of our customers have a designated parking space or provide a visitor permit badge for the day. If this is not possible, there may be an additional charge.
It is important for us to be able to park as close to the property/building as possible so we can carry our materials and machinery. The sooner we are notified of the need for us to arrange parking, the more time we have to locate and pre-book a bay/space with Leeds City Council for example.
We reserve the right to cancel works if parking facilities have not been pre-arranged before we arrive. We will also not park on privately owned land or car park unless we have explicit permission to park within a designated space.

If possible, remove as many items and furniture from the flooring area as possible. We want to be able to reach as much of your flooring as we can for the best clean!
Remove any absorbent items from the floor and surrounding areas.
We do not move large items of furniture for health and safety reasons. Heavy items will be cleaned around and underneath where possible. As already mentioned, remove any absorbent items from the floor and surrounding areas. We will be using solutions and hot water to clean and rinse your safety flooring.
We will always advise when quoting and before starting any works on site.

We remove almost all the moisture from your non-slip flooring, and the remainder will almost always have dried out before we have left site, depending on ventilation, heating, and the weather.
We recommend, in most cases, trying not to allow use immediately if possible to ensure the flooring is thoroughly dry, and then you can replace furniture and use as normal once again. If the flooring is used before dry, they will of course become dirty again much more quickly!