Squeak and Bubbles FAQs

What you need to know

Squeak and Bubbles Frequently Asked Questions

On this page we have answered the most popular questions relating to our carpet cleaning, and end of tenancy cleaning services. If you have any further questions feel free to ask!

Industry TrainedWe are fully trained professional carpet cleaners, with over 13 years of knowledge & experience.

DBS CheckedYou can trust us in your home or workplace. We are DBS checked for your peace of mind.

Fully InsuredSqueak and Bubbles are industry insured up to £5 million - including items worked on.

Helpful & ProfessionalCall the professionals for local, friendly, & honest advice.

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Q. Are you trained to clean both commercial and domestic carpets?

Yes! We undertake both domestic and commercial carpet cleaning. We are professionally trained carpet cleaning technicians, and are licensed to treat textile insect pests such as fleas and moths! We regularly clean both natural fibre carpets and synthetic carpets, and have over 13 years of knowledge, hands-on experience, and professional training on many different types of both domestic/residential, and commercial carpeting.

Q. You are DBS checked - Is that by the Police?

Each member of our staff have been checked by the Disclosure and Barring Service (DBS) and holds a certificate to assure you that they do not have a criminal record, including convictions relating to children or vulnerable adults. We regularly work around children, vulnerable people, adults and children in care homes, schools, safehouses, and more.

Q. How does your carpet cleaning system work?

Coupled with our training and experience, we only use modern professional carpet cleaning machines. Our machines clean up to 400psi, and up to 120℃ of high heat, allowing us to kill off carpet bacteria and give your carpets a deep clean. Our carpet machines are fitted with a high powered twin vacuum system, which immediately and powerfully extracts the dirt out from deep inside carpet fibres. Due to the high power of our machines, your carpets dry within a few hours. We never over-wet your carpets, or use harsh carpet cleaning chemicals, especially on wool carpets. Carpets are always left free of detergent and pre-spray, rinsed with a solution to bring your carpet fibres back to the ph level they were when new, keeping the carpet and everyone healthy!

Q. Can you remove all stains in my carpets?

No professionally trained carpet cleaner will guarantee every stain will come out of your carpet, but we always try our best! What we CAN guarantee is your carpets will be thoroughly deep cleaned, and all dirt will be removed. The hot water extraction method is the best method for removing stains, ground in dirt, and odours. Even tough to remove stains like chocolate, mud or remains of pet deposits can be removed. We always give you advice and expected results before any work is started. If you have inherited your carpets when you moved in, we do not know what lies in your carpets, such as stains which have been treated with stain removers (eg Vanish) in the past, that may re-appear during our cleaning process, which is out of our control and therefore we are not responsible if this occurs.

When a customer accidentally spills liquid, the liquid not only sits on top of the carpet fibres and can permanently stain them but, if the customer cannot blot and absorb as much liquid up as possible and as quickly as they can, the liquid sinks down the fibres and into the backing material of the carpet, and can also sink deeper into the underlay or the floor underneath. The liquid then has nowhere to go and sits there until it dries out or goes mouldy – what a thought!

Admit it, spills are inevitable, we all do it even if we have the best intentions. A customer can’t put the onus on a carpet cleaner to remove a stain they caused, when the carpet cleaner explains fully why they cannot guarantee to remove it.

After we attempt stain removal using the professionally advised methods, and while the carpet is then drying, the stain can ‘wick back’ meaning it starts to lift up from the backing and up the fibres to the surface again.

It all depends on if the fibres are permanently stained, and how much liquid has soaked through, as to whether a stain can be removed fully. And we don’t know this until we have made an attempt. Therefore unfortunately, as already stated, we cannot guarantee stain removal – no professionally trained carpet cleaner should guarantee stain removal.

Q. Do I need to vacuum the carpet before you arrive?

For optimal results, your carpets should be free of loose dirt and debris, so if possible, please vacuum the carpets with a good quality vacuum in time for our arrival.

Q. Should we move anything out of the room ready for the carpets to be cleaned?

It is helpful to remove as much as possible from designated rooms. For health and safety reasons and insurance purposes we may choose not to move heavy furniture such as sofas, cabinets, tables and heavy beds. You can leave these items in place if you prefer, but the carpet cleaner will only clean around the items left in rooms. We try our best to thoroughly reach every area of your carpet, and can use special furniture feet protectors where needed.

Q. How long will it take for our carpets to dry?

Your carpets are cleaned right down to the bottom of the fibres (not the backing) but because most of the water is then quickly extracted your carpets are left around 80% dry. Depending on factors such as the time of year, water heat, ventilation, and heating in the property, carpets will usually take between 1 to 4 hours to completely dry.

Q. Will my carpet SMELL during or after the cleaning process?

Squeak and Bubbles carpet cleaners always explain expected results before beginning any carpet clean. If your carpeting is 100% wool, or wool mixed with man made fibres (usually called 80/20), it may smell during and after our cleaning process until it is completely dry. This is normal and will disappear usually in a couple of days. Keep rooms as aired as possible and DO NOT be tempted to put any powders, perfumes, or chemicals on top of your carpet, for example 'Shake n Vac'. If you have inherited your carpets when you moved in, we do not know what lies in your carpets, for example cat urine (from the previous tenants), which could begin to smell during the cleaning process, which is out of our control and therfore we are not responsible if this occurs. This also includes stains which have been treated with stain removers (eg Vanish) in the past, that may re-appear during our cleaning process.

Q. Do you clean rugs and runners?

We clean most kinds of rugs. Once we know the fibre and pile of the rug, we can advise you on the best method of cleaning. Rugs such as sheepskin and some of the modern, long piled rugs are best taken to the dry cleaners. They can clean them without agitating the fibres.

Q. Do you clean stair carpets?

Of course! We clean staircases, hallways, bedrooms, and more. In fact wherever you have a carpet we can clean it! We have all the tools and training needed to clean practically any type of carpet.

Q. Do you need hot water and electric to clean my property?

YES. We MUST have running hot water and electric to clean your property.
This must be in place before we arrive to start at 8am on the day of the clean!

Q. I still live in the property and/or have belongings still inside the property - is this ok?

No. For our cleans to be passed by your agent, and for our deposit guarantee to remain valid, you must have fully vacated with no belongings left inside the property. For pre-tenancy cleaning, we still prefer the property to be as empty as possible for you to receive the through deep cleaning service we provide. If you have questions in relation to this, please inform us as soon as possible during the quotation process so we can advise as best we can.

Q. What's included in your pre/end of tenancy cleans?

All our work is fully guaranteed and, depending on the size of the property, takes one or two full days to complete. All our cleaning work is carried out in-house. We do not sub any of our work out! Remember we are fully insured (£5 million public liability and for items worked on), and DBS checked. You can see some of our work through our Facebook page

Our pre/end of tenancy cleaning service is a full deep clean of your property. This includes, but is not limited to:

  • Inside windows (if reachable)
  • uPVC inside frames cleaned
  • Carpets vacuumed then steam cleaned* with our professional cleaning machines (not DIY or hired machines). *Please see the section further down about carpet cleaning on a pre/end of tenancy clean
  • Oven, hob, and extractor deep cleaned including filters
  • All kitchen appliances (such as microwave, fridge freezer, dishwasher), work surfaces, cupboards inside and outside
  • Kitchen tiling and splashbacks wiped down and polished
  • Internal doors and jambs wiped down
  • Skirting boards and woodwork wiped down
  • Light shades and surfaces dusted
  • Radiators wiped down
  • Sockets and light switches wiped down
  • Ceiling and wall cobwebs removed. We do not wipe down walls or ceilings unless for instance there's food splashes on the wall where a bin was situated
  • All bathrooms and/or en-suites deep cleaned including tiled areas
  • All other rooms for example: living room, dining room, bedrooms fully cleaned

Q. Flea treatment and insecticide

Squeak and Bubbles are licensed to treat all textile insect pests such as fleas and moths. We offer flea/insect treatment, but this is an extra cost, and you must inform us before-hand if you require this. However using our training and experience we always carry out a full survey before carrying out any extra treaments.

Q. Mould on bath, shower, or sink sealant

While we endeavour to remove mould from bath and sink sealant, sometimes full removal will not be achievable as mould can eat into the sealant.

Q. There will still be crockery, glassware, cookware, plates, mugs in the kitchen..

All kitchen crockery, glassware, cookware, plates, mugs and similar will not be cleaned.

Q. Fridge freezers

Fridge freezers must be switched off, defrosted, and free from water at least 24hrs before our arrival, so the inside can be thoroughly cleaned and aired.

Q. General regular cleaning service or 'light' cleans

Squeak and Bubbles do not offer a 'light' cleaning service or regular cleaning services. We only specialise in full deep cleans when vacating your property, or before moving into a property.

Q. There's rubbish, furniture, or items to be trashed in the property - Can you do this?

If you require furniture or rubbish to be removed from a property before a deep clean, you must inform us before we give you a quote so we can factor in the costs of skip hire, and extra time to do this.

Q. Will you wash my walls and ceilings?

We do not wash down full walls or ceilings. Food spills and similar will be wiped down where possible, unless there's a risk of damage to paintwork or wallpaper. If you require a painter and decorator, we can put you in touch with a local team who can help you!

Q. What do I need to tell you for an accurate quote?

  • What type of property do you have? Example: House, bungalow, apartment
  • Where is your property is located? We may need to factor in parking arrangements and costs
  • How many bedrooms do you have? Some may class a box room as an office.. Please be sure to include every room.
  • What areas are carpeted? While we always vacuum carpets, we offer carpet cleaning as a free service.
  • What type of oven do you have? Eg: single, double, range oven
  • How many bathrooms, en-suites, and W/C rooms are there?
  • Do you have a conservatory?
  • Does the property require rubbish/furniture or items trashed before-hand?
  • How long have you lived at your property if you are moving out?
  • Have there been pets in the property?
  • If you are willing to provide the address, it helps with the quote!

Q. I don't have any carpets or want my carpets to be cleaned, so will the cost be cheaper?

In short, no. Our carpet cleaning services is an added bonus for those who choose our end of tenancy cleaning service. Be assured though, you receive exactly the same high quality carpet cleaning service as those who pay us specifically for carpet cleaning!

Q. How do I pay?

Cash or BACS on the same day our services are completed. To be agreed when booking. Please see our payment page for more details and terms and conditions.

Q. I need a receipt to show my landlord..

We always provide a receipt/invoice and business card as proof of the clean for your records, and to show your landlord or agent.

Q. I am a landlord, letting agent, or property management company

We already carry out regular cleaning work for a number of local landlords, agents and property companies. For a free quote please don't hesitate to contact us!

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